Policy of Changes and Returns
At TARTARUGA we want all our customers to be delighted with their orders...
In TARTARUGA, size changes for orders in the peninsula are free and can be made up to 15 days after the order is delivered.
Regarding returns, if we receive the item(s) within a period of 7 days or less after delivery, we will refund the money for said item(s), in this case, we give the option of requesting a collection at your address of your change or return, at a cost of €5.95.
If we receive them between 8 and 15 days after delivery, we will refund the money, deducting shipping costs (4.95 eur) from the amount to be reimbursed, and we will provide you with a code to redeem with an expiration of 6 months.
Returns are not allowed beyond 15 days after the delivery of the order.
Products in which returns are not allowed:
- Promotional Products
- Jewelery and Accessories,
Except for returns caused by defects in the product or due to errors that are the responsibility of TARTARUGA.
TARTARUGA will bear the return shipping costs.
Remember! If you receive a damaged or defective product, you must contact us within 24 hours of receiving it so that we can manage the incident, by sending us an email to firstname.lastname@example.org, indicating your information and the order number.
For any management related to changes and returns, send us an email to email@example.com and we will answer you in 24/48 hours.changes and returns