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CAMBIOS Y DEVOLUCIONES

Si has hecho la compra con registro: inicia sesión con tu usuario y contraseña.
Desde el detalle del pedido podrás solicitar la devolución. Un transportista recogerá tu paquete en la dirección que elijas en 24-48 horas.

Si has hecho la compra como invitado: solicita la devolución accediendo al enlace que aparece en cualquiera de los emails que te hemos enviado acerca de tu pedido.

Recuerda que tienes que enviar los artículos que quieras devolver en el plazo de 30 días desde la fecha de envío de tu compra, antes de que expire el plazo de devolución.

ALGUNOS DETALLES A TENER EN CUENTA A LA HORA DE DEVOLUCION

  1. Si ya no dispones del embalaje original, podrás devolver tu pedido en cualquier otro, siempre y cuando esté bien precintado para evitar el extravío de los artículos.
  2. No tendrás que escribir ninguna dirección de envío en tu paquete.
  3. Recuerda que en caso de realizar una devolución a domicilio, tienes que completar la solicitud de devolución. No es necesario incluir el ticket impreso.
  4. Te recordamos que las opciones de recogida a domicilio no son válidas para artículos que hayan sido comprados en tiendas físicas de nuestros asociados, para ello debes dirigirte a la tienda donde hayas adquirido los artículos y gestionarlos directamente desde ella.
  5. Si deseas modificar o cancelar tu solicitud de devolución, por favor, contacta con nosotros para que podamos gestionarlo.
  6. Recuerda que siempre tienes que entregar los artículos que quieras devolver en el plazo de 30 días, antes de que expire el plazo de devolución.
  7. En el caso de que hayas solicitado una recogida y no se haya efectuado, por favor, contacta con nosotros para que podamos gestionar un nuevo intento.

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